Utility companies encouraging customers to reach out for assistance in the wake of HEAP delays

Utility Companies Offer Assistance Amid HEAP Delays

Utility companies are encouraging customers to reach out for assistance due to delays in the Home Energy Assistance Program (HEAP) applications caused by the government shutdown and lack of federal funding.

The ongoing government shutdown has affected not only SNAP benefits but also the HEAP program, which hundreds of thousands of New Yorkers rely on for heating their homes. The application process for HEAP has been delayed until further notice.

In 2024, 1.8 million households in New York State utilized HEAP for heating and utility costs, totaling nearly $400 million. In response, Western New York utility companies are reminding customers of alternative assistance options.

For example, NYSEG offers the Energy Assistance Program (EAP) to support customers in need.

Utility companies are reminding customers that there is other help available.

Author's summary: Utility companies offer assistance to customers amid HEAP delays.

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WKBW WKBW — 2025-11-04

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