Sault Ste. Marie's New Website
After 20 years, the City of Sault Ste. Marie has updated its website, featuring a "fresh look, faster access, and easier navigation" that simplifies connecting with City services.
The website is organized around the central themes of live, work, play, and government, similar to other municipalities, such as Sudbury.
Key Difference
Unlike other municipalities, Sault Ste. Marie's new website lacks a 311 Customer Service Management system, a dedicated municipal telephone number that routes non-emergency calls for municipal services.
A 311 CRM, or Customer Relationship Management system, is a technology system that helps businesses manage and analyze interactions with customers.
A 311 CRM is a dedicated municipal telephone number that cities in Ontario have adopted to route all non-emergency calls for municipal services.
Author's summary: Sault Ste. Marie's new website lacks a 311 CRM system.
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