ASC leaders are warning of underrecognized trends that could catch the industry off guard, from changing patient expectations to economic pressures.
ASCs need to keep a sharp eye on patient expectations, particularly when it comes to technology, according to Kristen Owens, MSN, RN, ASC manager at Carolina Digestive Care.
Patients want care that’s easy, affordable and convenient.
If ASCs don’t offer things like online portals and clear pricing, they may lose patients to places that do, says Ms. Owens.
Author’s summary: ASCs face emerging trends.