The 7 Deadly Sins of Service
How veterinary technicians enhance client service, build trust, and avoid common pitfalls in veterinary care.
As an observer of veterinary professionals serving clients, most results are positive. However, some visits require improvement.
If you want to enjoy your work, delight in meeting new faces, and feel the grace of making a meaningful difference in someone’s life, beware these 7 service sins.
Clients often go through significant effort to reach veterinary care, including capturing their pets and worrying about potential bills.
To show courtesy, be prepared: know the client's name, pet's name, reason for the visit, and medical history.
Author's summary: Improve client service by avoiding common pitfalls.