Which? Responds to CMA's Remedy Proposals for Vet Services
According to the Head of Consumer Protection Policy at Which?:
“Millions of UK households feel that their pets are part of the family, but Which? research has shown that many pet owners have been exposed to bad practices like unclear pricing, potentially excessive or unnecessary charges and no independent route for resolving their complaints.
The CMA’s remedy proposals for the veterinary sector aim to increase transparency when choosing a vet practice and treatment. These proposals are welcomed and should be implemented soon to restore consumer confidence in vet services.
The regulation of this market has become outdated, affecting both pet owners and vet practices. The government must act quickly to modernise the sector, ensuring veterinary businesses are regulated and an effective independent complaints system is in place.
Author's summary: Which? supports CMA's proposals for vet services reform.