TELUS Completes Privatization of TELUS Digital
Successful transaction positions TELUS as a global leader in AI-powered digital customer experience and SaaS transformation across multiple industries Closer...
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TELUS completed the privatization of TELUS Digital (formerly TELUS International) on October 31, 2025, in a deal positioning the company as a leader in AI-powered digital customer experiences and SaaS solutions across telecom, health, agriculture, and consumer goods sectors. This integration is expected to yield about $150 million in annual cash synergies through AI automation and operational efficiencies.[1]
Recent AI Developments
TELUS Digital plans to showcase its real-time AI personalization engine at Adobe Summit 2026 (April 20-22 in Las Vegas), demonstrating GenAI workflows for customer intent extraction and personalized web experiences. Their Fuel iX™ Fortify platform won a 2026 BIG Innovation Award for AI safety, enabling automated red-teaming to detect vulnerabilities via thousands of simulated attacks.[2]
Industry Recognition
NelsonHall named TELUS Digital a leader in its 2025 NEAT Evaluation for CX Services Transformation, praising its Fuel iX™ GenAI platform for driving efficiency and revenue gains. Everest Group also recognized it as a CXM Leader in the Americas for the seventh straight year, highlighting end-to-end AI-powered transformation expertise.[2]
Other Highlights
In a Google Cloud partnership, TELUS modernized data pipelines for advanced AI, as shared by Chief AI Officer Jaime Tatis in a November 2025 video. A January 2026 video detailed scaling AI for 80,000 agents, boosting CSAT via knowledge management, conversational intelligence, and agent simulators.[3][5]